Privacy Policy
This Privacy Policy explains how Field & North ("we", "our", or "us") collects, uses, stores, shares, and protects your personal information when you visit our website, purchase our products, interact with our advertisements, or otherwise use our services. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Depending on how you interact with us, we may collect information you provide (such as name, email address, telephone number, billing and shipping addresses, payment information processed securely by our payment providers, order history, customer support communications, reviews, and marketing preferences).
We also automatically collect technical information such as IP address, browser and device type, operating system, pages viewed, shopping and cart behavior, session information, cookies, and approximate location derived from your IP address. We may also receive information from third parties including Shopify, payment processors, shipping carriers, advertising and analytics providers, and fraud prevention providers.
How We Use Your Information
We use your information to process orders, deliver products, provide customer support, improve and personalize our website, detect fraud and prevent abuse, process payments, send transactional and shipping notifications, respond to inquiries, measure and improve advertising performance, develop new products, and comply with legal obligations.
Advertising & Analytics
To better understand our customers and improve our marketing, we use analytics and advertising technologies which may include Google Analytics, Google Ads, Google Tag Manager, Meta Pixel and Conversions API, TikTok, Pinterest, Snapchat, Reddit, Microsoft, X, and LinkedIn advertising tools. These services may collect information about your interactions with our website for conversion tracking, remarketing, personalized advertising, audience creation, campaign optimization, performance reporting, and fraud prevention.
Cookies
Our website uses cookies and similar technologies to remember your preferences, keep your shopping cart active, improve performance, measure traffic, personalize content, deliver relevant advertisements, and prevent fraud. Depending on your location, you may be presented with a cookie consent banner. You may also disable cookies through your browser settings, although some functionality may become unavailable.
Email & Marketing Communications
If you subscribe to our newsletter, create an account, or make a purchase, we may send order confirmations, shipping updates, customer service communications, product updates, marketing emails, promotional offers, and educational content. We currently use providers including Klaviyo and Resend. You may unsubscribe from marketing emails at any time using the unsubscribe link in each email. Transactional communications relating to your purchases may still be sent.
Payment Information
Payments are securely processed through Shopify and supported payment providers, which may include Shopify Payments, Shop Pay, Apple Pay, Google Pay, PayPal, and credit and debit cards. We do not store your complete payment card information on our own servers.
Sharing Information
We may share information with trusted service providers including Shopify, payment providers, shipping carriers, analytics and advertising partners, marketing providers, customer support platforms, fraud detection providers, professional advisers, and government authorities where required by law. We do not sell your personal information in exchange for monetary compensation.
International Data Transfers
Because we operate globally, your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards for international transfers.
Data Retention
We retain personal information only for as long as reasonably necessary to provide our Services, complete transactions, comply with legal obligations, resolve disputes, enforce agreements, and protect against fraud.
Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or restrict the processing of your information, object to certain processing, withdraw consent, request a copy of your data, or lodge a complaint with a relevant authority. To exercise your rights, contact us at hello@fieldandnorth.com.
Security
We implement commercially reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our Services are not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the effective date. Material changes may also be communicated through our website where required.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact hello@fieldandnorth.com.